| We ship to Canada and USA only and parcels are sent through the postal service. |
| COUNTRY |
ADDITIONAL NOTES |
| Canada |
Why is an additional charge added to Canadian destinations? Canada Post rates are more expensive to send within our own country than to U.S. destinations.
Why are the additional costs of Expedited Parcel to Canada estimated? This is because prices vary within each province, but we want to give you an approximate idea of the cost. Our Order Confirmation email will include your exact S&H fee, which may be lower (in some instances a little higher) based on your postal code.
S&H charges are subject to applicable taxes. |
| USA |
Why are Expedited Parcel costs to the U.S. now estimated? There is now seven zones in the US and costs now vary. Our Order Confirmation email will include your exact S&H fee, which may be lower (in some instances higher), based on your zip code (i.e. Alaska, Hawaii, APO/FPO, etc will be higher). |
| COMBINED SHIPPING RATES |
Combined shipping is where you purchase two or more items (shipped together in the same package) and receive a discount on the shipping rates.
It is difficult to offer combined shipping rates with items sent by Light Packet as this service has more size and weight restrictions.
The combined shipping cost will always vary and is determined by the overall size and weight of the package. For multiple purchases, your combined S&H fee will be included in your Order Confirmation email. |
| HANDLING TIME |
We no longer offer same day shipping. Orders are usually processed and sent out one business day following our receiving your reply email to our Order Confirmation email.
High volume shopping times may result in a slight delay (one additional business day). |
| HOLIDAY SHIPPING DELAYS |
| Orders placed: |
• two business days prior to a holiday long weekend, will go out after the holiday weekend
• one business day prior to a weekday holiday, will go out after the holiday
Why do we hold orders prior to a holiday? We have found that by not having our parcels sitting around a post office over a holiday, this has greatly reduced the numbers of undelivered (lost) parcels. |
| TRANSIT TIME |
Transit time is the amount of time your parcel may be in transit, how long it may take to arrive at your destination. Transit time starts on the day following your day of mailing.
Our estimated transit times DO NOT include the following situations which are outside of our control:
- any postal service delays or disruptions
- any border/custom delays
- severe weather i.e. major winter storms
If your purchase is required by a specific date, please check with us for our estimated arrival time before you buy, to avoid disappointment.
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| RUSH DELIVERY |
| It is near impossible for us to offer a "rush delivery" option, at a reasonable cost, to US destinations. It isn't that we can't get it there a little sooner, it is more the limited options we have and the high cost with Canada Post (USPS has a far greater range of both options and costs). |
| SERVICE (DESTINATION) |
INSURANCE |
TRACKING |
| Other Letter Mail (Canada) |
n/a |
n/a |
| Light Packet (USA) |
n/a |
n/a |
| Small Packet Air (USA) |
yes |
n/a |
| Expedited Parcel (both) |
yes |
yes |
| GIFT PURCHASES |
| If your purchase is a gift required by a specific date, please check our estimated transit time before you buy, to avoid disappointment. |
If we are sending your purchase as a gift to a US destination, please keep in mind that as this is crossing the border, our package must have a customs document on the outside. There is no way around this. This document includes both the contents and value (which is also required for insurance purposes).
We do try and keep the description to a minimum, so even though we write that it is a belt buckle, brass pen or clock, they will at least get a nice surprise when they see what a unique gift it is! |
| DUTY - TAXES - CUSTOMS |
If there are any additional duties and/or other fees due upon delivery, these fees are the responsibility of the buyer. U.S. Customs usually does not collect duties on personal shipments valued at less the $200 ($100 for gifts). True value is marked on all customs forms and our invoice is included in with the order (not included with gift orders).
Orders within Canada are subject to the following taxes: Ontario Residents - 8% PST and 5% GST will be added, Nova Scotia, New Brunswick and Newfoundland and Labrador Residents - 13% HST will be added and all other Canadian Residents - 5% GST will be added. |
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