| SHIPPING & HANDLING CHARGES |
S&H charges are included on each product page and will also be confirmed in our Order Details email.
For Canadian destinations, please note that Canada Post rates are more expensive to send within our own country than to US destinations and as postage fees vary by postal code, we provide an estimated cost by province. Our Order Details email will include your exact S&H fee, which may be lower (in some instances a little higher) based on your postal code.
S&H charges are subject to applicable Canadian taxes. |
| COMBINED SHIPPING RATES |
Combined shipping is where you purchase two or more items (shipped together in the same package) and receive a discount on the shipping rates.
It is difficult to offer combined shipping rates with items sent by Light Packet or Other Letter Mail as this service has strict size and weight restrictions.
The combined shipping cost will always vary and is determined by the overall size and weight of the package. For multiple purchases, your combined S&H fee will be included in your Order Details email. |
| HANDLING TIME |
Orders are usually processed and sent out within one day after we receive your confirmation of our Order Details email.
High volume shopping times may result in a slight delay (one additional day). |
| TRANSIT TIME |
Transit time is the amount of time your parcel may be in transit, how long it may take to arrive.
Please understand that the following situations are outside of our control and may delay the arrival date:
- any postal service or border/custom delays or disruptions
- any Canadian or U.S. holidays where there is no postal service
- severe weather i.e. major summer or winter storms
- high volume shopping times (such as Christmas)
If your purchase is required by a specific date, please check with us for our estimated arrival time before you buy, to avoid disappointment.
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| RUSH DELIVERY |
| We are unable to offer a "rush delivery" option (at a reasonable cost) to US destinations. It isn't that we can't get it there a little sooner, it is with the much higher cost for Expedited Parcel USA or Xpresspost USA and that Canada Post does not guarantee delivery time. |
| GIFT PURCHASES |
| If your purchase is a gift required by a specific date, please check our estimated transit time before you buy, to avoid disappointment. |
| If we are sending your purchase as a gift to a US destination, as this is crossing the border, our package must have a customs document on the outside, there is no way around this. This form includes both contents and true value (also required for insurance purposes). |
| DUTY - TAXES - CUSTOMS |
Orders sent to the U.S.A.
Any additional duties or other fees due upon delivery are the responsibility of the recipient. U.S. Customs usually does not collect duties on personal shipments valued at less the $200 ($100 for gifts). True value is marked on all customs forms and our invoice is included in with the order (not included with gift orders).
Orders sent to Canada
Are subject to the following taxes:
British Columbia - 12% HST
New Brunswick and Newfoundland and Labrador - 13% HST
Nova Scotia - 15% HST
Ontario - 13% HST
All other Canadian provinces - 5% GST |
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